FAQ (Frequently Asked Questions)

FAQ - Palm Beach Wedding Video

Your Wedding Film

What is the difference between a cinematic film and a documentary film?

The word “Cinematic” is thrown around a lot among us videographers. We think it sounds cool and makes our services more appealing! Over the years, wedding films have become much more than just a “home video” or a video camera set up to roll at the back of the ceremony or reception venue. For us, it’s more than a video — it’s an art!

A cinematic film takes the best from your day and is edited in a beautiful, emotional way and is meant to tell a story. We take some of the best audio and video clips and present it to you more like a movie. It’s called Cinematic, because it’s more like a Hollywood Film and less like a home video. These are USUALLY, but not always shorter than a documentary film.

A documentary film is generally longer in length. The video usually strings all the major events into one timelines. When you watch the video, you would the events as they happened in your day will little editing — presenting events AS they happened. They are more like a “home video” in terms of style, but not quality.

I’m not sure I can afford video in my budget? Convince me!

Full articles have been written about this and so many brides have regretted not getting a videographer. But, our short answer is that almost everything at your wedding will be gone once the night ends — from the sparkers, the name place cards to the flowers and cake. BUT, the three things that will remain are 1: Your love. 2. Your photos. and 3. Your video! We love our fellow photographers, but they can’t capture the audio and full emotion your vows, your love letters, or those words your dad said when he first saw you. It’s also one of the easiest ways to share your day with family and friends who couldn’t make it.

What is a Multi-Cut Ceremony/Reception Video?

A Multi-Cut Edit of the ceremony or reception events mean you get the file of just the Ceremony, Dances or Speeches. So for example, a Multi-Cut Ceremony video would be one video file that cuts between the 1st angle, 2nd angle and sometimes 3rd angle. The Main Dances video would be another video file and the Speeches yet another. Sometimes, we put the dances and speeches video together in one file.

Do you deliver the full ceremony, dances and speeches?

We do offer these files as an Add-On Option and some are included in your packages depending on what package you choose. We find that not all couples want these options and so have created packages that fit those needs. However, we still film the complete ceremony, dances and speeches if you decide you want to purchase them at a later time.

What is your Wedding Online Experience?

When is the last time you played a DVD or even seen a DVD player? We deliver all our films through Dropbox for you to download and backup. However, we also off an upgraded Wedding Online Experience. It’s very similar to a DVD with menus, but lives online. We use a company called MediaZilla. Once you create an account, you’ll have access to it for downloading and sharing. Here is an example.

If you are at my wedding for 8 – 10 hours, why do I only get a short film?

This is a GREAT question. As wedding filmmaking has moved to being more cinematic, they have overall become shorter. This is because our goal is to tell a beautiful story that is engaging, memorable and something you WANT to watch over and over again. We want our films to be the thing you go to every anniversary and maybe even when things get tough. We don’t want it to sit on a hard drive or DVD and never watched because it’s an hour and half long. We try to pull the best out of your wedding day, which generally doesn’t include you eating your meal or that stressful moment of things running late. We want you to remember that speech that made you laugh or your custom vows that made you cry.

Do you offer DVDs of our video?

No, we do not! When is the last time you watched a DVD? 🙂 BUT if this is something you would like to do, we have an upgrade you can purchase for the file you need to burn to a DVD. However, we do not produce DVDs in house.

Can I make changes to my edited wedding video?

Generally, we do not offer changes to your film. However, if something seems out of place and it doesn’t require a lot of time, we are usually more than happy to make those changes. We do not make changes we consider “creative” in nature. But if you’re ex-boyfriend showed up unexpectedly and you don’t want him in your film, we can work something out! If you do want to make “creative” changes we do offer an hourly editing rate.

Will you give us the RAW Footage?

We do offer RAW footage as an add-on. If you purchase that option, you will get a hard drive with all the RAW footage. RAW footage is unedited straight out of the camera. In some cases, you may need a special software to play these files and some video files may be in a very “flat” or greyish color. We use this setting to help us add color later in the editing process. You have right to use and edit the footage for personal use only.

How long does it take before we receive our video?

We delivery most of our films between 6 and 8 weeks. You can speed up the delivery time with one of our add-ons.

Can I pick my own song or music for my film?

No. Because, we craft your story specifically to your day, we usually don’t just use just one song and many times won’t use lyric or mainstream songs. We want your wedding film to last past a certain time in culture and be unique to you. It’s also part of what gives us creative freedom to make your film the best! Additionally, we are restricted to using only licensed music for copy right reason. We do our best to pick music that fits the mood of your wedding day and you!

FAQ Palm Beach Wedding Video The Breakers

Details & Wedding Day

Can you fly your drone at my Venue?

In most cases, yes! Most venues will not have objection and in most cases, they welcome aerial footage of their location. That being said, permission by the venue is not the main deciding factor. We are Part 107 Certified by the FAA to fly our drones. This means we may not be able to fly our drones depending on various factors like proximity to airports, political dignitaries in the area and safe flying conditions.

Do you need to attend our rehearsal?

In most cases, no we don’t. We know that your wedding is unique and special to you, but in most cases the ceremony will follow the same basic outline. If you think it would be best for us to attend, you can choose to hire us at an hourly rate. We do recommend you consider having us attend your rehearsal dinner. This can be a great time to capture great stories and speeches.

Do you offer Engagement or Save the Date Sessions?

Yes we do! We offer two Session types: The Save the Date Film and The Love Story Film. The Save the Date Film is a short 30-60 second film that you can share with your family and friends announcing your engagement and wedding date. The Love Story Film is about 2-4 minutes long and gives you the opportunity to share with your friends how you met and fell in love.

Do you do a lot of posing or directing?

A lot of this depends on your preference! Sometimes we do posing and directing. For example if you’re in a poorly lit area getting your makeup done, we may move you in front of a window with better natural light. This makes you look a million times better. Natural light = Beautiful Video! However, if you want us to take more of a passive approach, we’re more than happy too.

Can our family and friends take video with their cameras?

We live in the age of snapchat and instastories — so of course! However, we just ask that your friends and family are not obtrusive to the videographers. In our experience, this is most challenging during the ceremony. In fact, we encourage all of our clients to consider having a “no cell phone” ceremony. You paid a lot of money for photographers and videographers and you want your guests to enjoy the day!

What will you wear to my wedding?

That is a great question. After getting to know you in our story consultation, we find out the theme and atmosphere of your day. We do our best to fit in while still maintaining flexibility and staying cool in this hot Florida weather!

When should you have us show up on your wedding day?

Some of this depends on your overall timeline. Because videographers need to get location or establishing shots of your venue, we recommend you have us arrive about 30-45 minutes prior to the photographer. This is usually around the time you start your makeup or hair. (Tip: we recommend getting your hair done BEFORE your makeup.)

Do you have lights on the dance floor?

In almost all cases, yes! Knowing how to light a scene is part of what makes a professional videographer a “professional.” It’s what sets them apart from the amateur. In most cases, we will set up lighting for your reception. Unfortunately, many venues have very dim lighting or have LED lighting that interfere with our cameras. Additionally, most cameras cannot handle low light situations and will cause your footage to be low quality and grainy. We do our best to respect our use of light and use them only when we need them. We almost never use them for ceremonies, except in rare situations.

Do you interview our guests?

No, we do not. While, this may sound like a good idea, it often makes your guests feel “on the spot.” Instead, talk to your wedding planner about having a table with “advice cards” or similar!

How is audio recorded for my wedding ceremony?

We take great care to capture audio for your wedding. We believe that not having great audio is just as bad as not having great footage. We usually do our best to plug into the Church system or DJ system at your ceremony. In addition, we also may mic the officiant, the groom and the bride. We also have backup mice attached to our cameras incase those fail. When we have your consultation, that is a great time to let us know if there will be any special readings or music performances. For speeches and dances, we work with your DJ or band to connect to their system for the best quality audio.

Will you have a second shooter with you on my wedding date?

We always bring enough people to capture your wedding! Sometimes that includes a 2nd and even a 3rd shooter. However, it largely depends on your wedding schedule and locations. Even when we have a 2nd shooter, our lead shooter almost always captures both bride and groom getting ready. This helps us maintain our consistent quality throughout the film. If we don’t have a 2nd shooter, we may bring an assistant videographer.

What is an assistant videographer?

An assistant videographer helps the lead videographer throughout your wedding day. This may include carrying and setting up equipment or monitoring cameras and setting up audio for the ceremony. They are not the same as a 2nd shooter in that they don’t generally capture footage.

How long do you keep a backup of our footage?

Digital Producto Films does our best to keep your footage backed up for up to 1 year from your wedding. After this, we may delete the RAW footage and edited video files from our servers and hard drives. This is one reason why we recommend buying RAW footage and the Wedding Online Experience.

What is 4K and do I need it?

With camera technology ever advancing, 4K has been a buzz work when it comes to TV screens, cameras and more! 4K is basically 4x the resolution of 1080P, which has been the standard ultra HD resolution for may years. Without a doubt, 4K is going to be the future, however, many people still don’t own 4K screens. Also, most people watch their videos on cell phones and most video providers like Vimeo, YouTube and Facebook downsize and compress videos. Don’t get us wrong, 4K videos are amazing. And if you have the ability to play them or just want to “future proof” your wedding video, then 4K is the way to go. Just ask us about our 4K upgrade!

Have you shot at my venue before?

Well, I’m not sure yet! But if for some reason I haven’t, I love shooting at new locations. In fact, sometimes I have a different perspective than the person who has shot at the venue multiple times. Either way, every wedding is unique and we approach every event with care and preparedness.

Who will be shooting my wedding?

We offer a variety of packages and each one always includes one of our professionally seasoned lead shooters. In most cases, cinematographer Brandon Esparza will leading your day but it may also be one of our associate lead shooters. Either way, you can be guaranteed a professional experience from our team.

How do I get my wedding published on other wedding blogs or magazines?

This is a great question for your wedding photographer or wedding planner. If you decide to try and get your wedding published, make sure to let us know before. In this way we can better prepare and keep that in mind when shooting.

Can you “Photoshop” our footage?

Unlike photography, video is much more difficult to “photoshop.” We can do simple things like resizing and cropping, but taking out that acne or receding hair line, while possible with hours upon hours of work, would likely be financially prohibitive! 🙂

I have downtime between events on my wedding day. Will I be charged for that downtime?

Yes, when we book your wedding day it is for a continuous period of time and is based on the package price and not hourly. Think of it like getting your car fixed. You don’t pay the mechanic by the hour, but by the job.

FAQ - South Florida Wedding Videography

FINANCE & LEGAL STUFF

Do you have insurance?

Yes! We have liability insurance. We can also provide a certificate of insurance. Simply have your venue coordinator or wedding planner reach out to us and we’ll get it to them as soon as possible.

What kind of camera equipment do you use?

We use a huge variety of equipment, from lighting to cameras to professional audio equipment. Our main workhorse, as we call it, is the Panasonic GH5, capable of 4K recording at 24FPS and 60FPS. We also shoot on Canon L series glass. We choose equipment that lets us be quick and out of the way while still capturing the highest quality for your big day.

Can you reserve my wedding date without a retainer?

Unfortunately, no. We are not able to “pencil” you in or guarantee a certain date without a non-refundable retainer. Customers are served on a first come first serve basis.

What is your payment schedule?

We require a 30% retainer to reserve your wedding date. The remaining 70% balance is due 30 days prior to your wedding.

If I need to cancel my wedding, is the retainer refundable?

Unfortunately no. Because we’ve had to turn other couples away for that date, we would have lost business. We are able to apply your retainer to a future date, but a new contract would have to be signed at the current price.

If we’re running late, will you stay later than you were scheduled?

We would love to. We offer an hourly rate for any time past the contracted package terms. We understand how things can get behind. In order to avoid this, we do recommend planning your reception to complete the most important events toward the beginning of the evening.

Do you offer discounts for off-season or non-Saturday events?

As of right now, we do not have any standard discounts. However, feel free to contact us. Sometimes, we can be more flexible on Fridays or Sundays. Unfortunately, off-season in Florida is really hot and is a lot more labor intensive, so we are less likely to give discounts.

What forms of payments do you accept?

We accept all forms of payment including Cash, Check, Venmo, Cash.me, PayPal and Credit card. All of our quoted rates include a 4% Cash/Check discount. If you choose to pay with Credit Card or PayPal, that discount is taken away.

Is there sales tax on my Wedding Film?

With the current Tax Law in Florida, we do not charge sales tax on any digital deliveries. However, if you decide you want a flash drive or purchase RAW footage, there may be sales tax added. Tax Law is always change, so be sure to ask.

Where do you live and do you charge for travel?

We are based out of Jupiter, Florida out of Palm Beach County. There are no travel fees for anything under 100 miles from our studio location in Jupiter, Florida. Anything outside of 100 miles may require travel and lodging fees.

Do you do destination weddings?

Yes we do! We are passport ready. We do charge for travel and lodging. For destination weddings, Digital Producto LLC takes responsibility to book our own lodging, airfare and transportation. Unfortunately, we cannot allow the client to arrange these for us.

What is your pricing?

That all really depend on what you’re looking for in a wedding film! We offer a variety of packages with add-ons based on each client’s needs. We would love to learn more bout your wedding and share with you what we have to offer. If you’re looking for an idea of our prices, check out our contact page!

Do you shoot Bah Mitzvahs, Corporate Events, Birthday Parties and other non-wedding related events?

Yes! Go check out our corporate and other events website here.

Reserve Your Date