FAQ (Frequently Asked Questions)
Your Wedding Film
What is the difference between a cinematic film and a documentary film?
A cinematic film takes the best from your day and is edited in a beautiful, emotional way and is meant to tell a story. We take some of the best audio and video clips and edit it into a movie like experience.
A documentary film is generally longer. The video strings all the major events into one timeline. When you watch the video, you watch the events as they happened in your day with little editing. They are more like a “home video” in terms of style, but not quality.
What is a Ceremony, Speeches or Dances Video?
This mean you get the file of just the Ceremony, Dances or Speeches. So for example, a Ceremony video would be one video file that cuts between the 1st angle, 2nd angle and sometimes 3rd angle. The Main Dances video would be another video file and the Speeches yet another.
Do you deliver the full ceremony, dances and speeches?
For our primary collections, we include all of these videos into your package.
What is your Wedding Online Experience?
When is the last time you played a DVD? We deliver all our films through Dropbox for you to download and backup. However, we also off an Wedding Online Experience. It’s very similar to a DVD with menus, but lives online. Here is an example.
If you are at my wedding for 8 – 10 hours, why do I only get a short film?
This is a GREAT question. As wedding filmmaking has moved to being more cinematic, they have overall become shorter. This is because our goal is to tell a beautiful story that is engaging, memorable and something you WANT to watch over again. We want our films to be the thing you go to every anniversary. We pull the best moments out of your wedding day.We want you to remember that speech that made you laugh or your personal vows that made you cry. If you do want to see everything we filmed, you can always check out our RAW footage offering.
Can I make changes to my edited wedding video?
Generally, we do not offer changes to your film. However, if something seems out of place, we are usually more than happy to make those changes. We do not make changes we consider “creative” in nature. But if you’re ex-boyfriend showed up unexpectedly and you don’t want him in your film, we can fix that! If you do want to make “creative” changes we do offer an hourly editing rate.
Will you give us the RAW Footage?
We offer RAW footage as an add-on. If you purchase that option, you will get a hard drive with all the RAW footage. RAW footage is unedited straight out of the camera.
How long does it take before we receive our video?
We delivery most of our films between 6 and 8 weeks.
Can I pick my own song or music for my film?
Because we craft your story specifically to your day, we usually don’t just use just one song and many times won’t use lyric or mainstream songs. We want your wedding film to last past a certain time in culture and be unique to you. It’s also part of what gives us creative freedom to make your film the best! Additionally, we are restricted to using only licensed music for copy right reason. We do our best to pick music that fits the mood of your wedding day and you!
Details & Wedding Day
Can you fly your drone at my Venue?
In most cases, yes! Most venues will not have objection and in most cases, they welcome aerial footage of their location. That being said, permission by the venue is not the main deciding factor. We are Part 107 Certified by the FAA to fly our drones. This means we may not be able to fly our drones depending on various factors like proximity to airports, political dignitaries in the area and safe flying conditions. However, we will always do our best to prepare in advance and get the footage if possible.
Do you need to attend our rehearsal?
In most cases, no. If you think it would be best for us to attend, you can choose to hire us at an hourly rate. We do recommend you consider having us attend your rehearsal dinner. This can be a great time to capture great stories and speeches from those who may not speak at your wedding.
Do you offer Engagement or Save the Date Sessions?
Yes we do! We offer two Session types: The Save the Date Film and The Love Story Film. The Save the Date Film is a short 30-60 second film that you can share with your family and friends announcing your engagement and wedding date. The Love Story Film is about 2-4 minutes long and gives you the opportunity to share with your friends how you met and fell in love.
Do you do a lot of posing or directing?
Sometimes we do posing and directing. For example if you’re in a poorly lit area getting your makeup done, we may move you in front of a window with better natural light.
Natural light = Beautiful Video!
However, if you want us to take more of a passive approach, we’re more than happy too.
Can our family and friends take video with their cameras?
We live in the age of snapchat and insta-stories — so of course! However, we just ask that your friends and family are not obtrusive to the videographers. In our experience, this is most challenging during the ceremony. In fact, we encourage all of our clients to consider having a “no cell phone” ceremony. You paid a lot of money for photographers and videographers and you want your guests to enjoy the day!
When should you have us show up on your wedding day?
Some of this depends on your overall timeline. Because videographers need to get establishing shots of your venue, we recommend you have us arrive about 30-45 minutes prior to the photographer. This is usually around the time you start your makeup or hair. (Tip: we recommend getting your hair done BEFORE your makeup.)
Do you have lights on the dance floor?
In most cases, we will set up lighting for your reception. Unfortunately, many venues have very dim lighting. We do our best to respect our use of lights and use them only when we need them. We almost never use them for ceremonies, except in rare situations.
How is audio recorded for my wedding ceremony?
We take great care to capture audio for your wedding. We believe that not having great audio is just as bad as not having great footage. We usually do our best to plug into the Church system or DJ system at your ceremony. In addition, we also may mic the officiant, the groom and the bride. We also have backup mics attached to our cameras incase those fail. When we have your consultation, that is a great time to let us know if there will be any special readings or music performances. For speeches and dances, we work with your DJ or band to connect to their system for the best quality audio.
Will you have a second shooter with you on my wedding date?
We always bring enough people to capture your wedding! Sometimes that includes a 2nd and even a 3rd shooter. However, it largely depends on your wedding schedule and locations. Even when we have a 2nd shooter, our lead shooter almost always captures both bride and groom getting ready. We never charge extra for a 2nd shooter.
How long do you keep a backup of our footage?
Digital Producto Films keeps your footage backed up for up to 6 months from your wedding. After this, we may delete the RAW footage and edited video files from our servers and hard drives. This is one reason why we recommend buying RAW footage and the Wedding Online Experience.
What is 4K and do I need it?
With camera technology ever advancing, 4K has been a buzz word when it comes to TV screens, cameras and more! Without a doubt, 4K is going to be the future, however, many people still don’t own 4K screens. Don’t get us wrong, 4K videos are amazing. And if you have the ability to play them or just want to “future proof” your wedding video, then 4K is the way to go. Just ask us about our 4K upgrade!
Have you shot at my venue before?
Well, I’m not sure yet! But if for some reason I haven’t, I love shooting at new locations. In fact, sometimes I have a different perspective than the person who has shot at the venue multiple times. Either way, every wedding is unique and we approach every event with care and preparedness.
Who will be shooting my wedding?
We offer a variety of packages and each one always includes one of our professionally seasoned lead shooters. In most cases, cinematographer Brandon Esparza will leading your day. Either way, you can be guaranteed a professional experience from our team.
How do I get my wedding published on other wedding blogs or magazines?
This is a great question for your wedding photographer or wedding planner. If you decide to try and get your wedding published, make sure to let us know before. In this way we can better prepare and keep that in mind when shooting. We may also submit your story to Love Stories TV which is an online wedding film publication!
Can you “Photoshop” our footage?
Unlike photography, video is much more difficult to “photoshop.” We can do simple things like resizing and cropping, but taking out blemishes or a receding hair line, while possible with hours upon hours of work, would likely be financially prohibitive! 🙂
I have downtime between events on my wedding day. Will I be charged for that downtime?
When we book your wedding day it is for a continuous period of time and is based on the package price and not hourly.
FINANCE & LEGAL STUFF
Do you have insurance?
Yes! We have liability insurance. We can also provide a certificate of insurance. Simply have your venue coordinator or wedding planner reach out to us and we’ll get it to them as soon as possible.
What kind of camera equipment do you use?
We use a huge variety of equipment, from lighting to cameras to professional audio equipment. Our main workhorse, as we call it, is the Panasonic GH5, capable of 4K recording at 24FPS and 60FPS. We also shoot on Canon L series glass. We choose equipment that lets us be quick and out of the way while still capturing the highest quality for your big day.
Can you reserve my wedding date without a retainer?
Unfortunately, no. We are not able to “pencil” you in or guarantee a certain date without a non-refundable retainer. Customers are served on a first come first serve basis.
What is your payment schedule?
We require a 30% retainer to reserve your wedding date. The remaining 70% balance is due 30 days prior to your wedding.
If I need to cancel my wedding, is the retainer refundable?
Unfortunately no. Because we’ve had to turn other couples away for that date, we would have lost business. We are able to apply your retainer to a future date, but a new contract would have to be signed at the current price.
If we’re running late, will you stay later than you were scheduled?
We would love to. We offer an hourly rate for any time past the contracted package terms. We understand how things can get behind. In order to avoid this, we do recommend planning your reception to complete the most important events toward the beginning of the evening.
Do you offer discounts for off-season or non-Saturday events?
As of right now, we do not have any standard discounts. However, feel free to contact us. Sometimes, we can be more flexible on Fridays or Sundays.
What forms of payments do you accept?
We accept all forms of payment including Cash, Check, ACH and Credit card. All of our quoted rates include a 4% Cash/Check discount. If you choose to pay with Credit Card or PayPal, that discount is taken away.
Is there sales tax on my Wedding Film?
With the current Tax Law in Florida, we do not charge sales tax on any digital deliveries. However, if you decide you want a flash drive or purchase RAW footage, there may be sales tax added. Tax Law always change, so be sure to ask.
Where do you live and do you charge for travel?
We are based out of Jupiter, Florida out of Palm Beach County. There are no travel fees for anything under 100 miles from our studio location in Jupiter, Florida. Anything outside of 100 miles may require travel and lodging fees.
Do you do destination weddings?
Yes we do! We are passport ready. We do charge for travel and lodging. For destination weddings, Digital Producto LLC takes responsibility to book our own lodging, airfare and transportation. Unfortunately, we cannot allow the client to arrange these for us.
What is your pricing?
That all really depend on what you’re looking for in a wedding film! We offer a variety of packages with add-ons based on each client’s needs. We would love to learn more bout your wedding and share with you what we have to offer. If you’re looking for an idea of our prices, check out our contact page!
Do you shoot Bah Mitzvahs, Corporate Events, Birthday Parties and other non-wedding related events?